Internal Sales/ Customer Service/ Administration

Deratech Technica - Mitcham Laser


Hallam, Melbourne VIC
Client & Sales Administration (Administration & Office Support)
Part time
$29 – $33 per hour

About us

CMTS Sheetmetal Machines is a highly reputable international Sheetmetal machinery supplier and market leader in distribution of high-quality self-Clinching Fasteners

An opportunity exists in our Fastener sales division for an Internal Sales /Customer Service/ Administration person to join our existing team based in our Hallam office.

This is a role that provides an excellent opportunity for a motivated and hardworking individual, who is energetic and has a passion for working with a diverse customer base and products.

This position requires an individual that appreciates the competitive nature of the industry, who has excellent organisation and communication skills and a commitment to excellence in customer service. It also requires an individual who is flexible in their role and is willing to assist in other areas of the business if and when necessary.

The duties of this role will include, but are not limited to: –

  • General sales inquiries, quotations.
  • Processing purchase orders received, invoicing
  • Processing Telephone / Email inquiries / Filing
  • Servicing customer inquiries by providing relevant information such as stock availability, order status and delivery details as requested
  • Review outstanding order reports, ensuring customer orders are processed and delivered on time efficiently
  • Receiving deliveries, un-packing and putting stock away- warehouse
  • Picking stock orders ready for dispatch out – warehouse
  • Booking transport / courier companies
  • Maintaining stock levels, purchase orders to suppliers
  • Costings via excel sheets – Stock receipting
  • Advise customers of new products and alternative products

Desirable Criteria

  • Sales background, with a reputation for exceeding customers’ expectations through service and support
  • Strong interpersonal and communication skills
  • Have advanced computer skills (Excel, Word, Outlook) with intermediate typing speed and accuracy. Myob Accounting
  • Self-motivated person with the ability to work unsupervised in order to organise and complete workload in a timely manner
  • Be confident in dealing with a wide array of issues on a daily basis
  • Consultative selling skills and the ability to build strong relationships with customers


The successful candidate will possess:

  • Superior customer service skills
  • Ability to work well within a small team-based environment
  • Attention to detail
  • A passion to learn and develop
  • A current Forklift License – Optional

Candidates with Industry and/or Product knowledge will be given priority.

Product training will be provided. Starting June 2023

Salary will depend on experience.

Hours 9am-4pm Monday to Friday

To be consider for this position please email the following:

  1. Covering letter introducing yourself and why you are suited to the position
  2. Copy of your CV

Employer questions:Your application will include the following questions:

  • Do you have customer service experience?
  • Do you have experience in a sales role?
  • Do you have data entry experience?
  • Do you have experience in administration?
  • Do you have experience using MYOB?
  • Do you own or have regular access to a car?